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- Dispatch Center
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- The Dispatch Center is staffed 24 hours a day, 7
days a week.
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- Dispatchers receive incoming phone calls for
emergency and non-emergency situations where the Police, Fire, and First
Aid are needed to respond.
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- Dispatch is responsible for the documentation of
all emergency and non-emergency calls, radio transmissions, and relayed
9-1-1 calls from the Monmouth County Radio Room which pertain to Holmdel.
These, in turn, may need to be dispatched to the officers on patrol.
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- Other duties include: keeping a constant update on
the location and status of all officers on patrol, as well as dispatched
Fire Department and First Aid Squads. By use of phone and radio,
dispatchers assist, and update officers of any and all changes in the
status of a call.
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- All Holmdel Township dispatchers are extensively
trained. This training is also constantly updated as per new procedures
and techniques. In an emergency situation decision-making must be
streamlined. To be efficient, dispatchers are trained to ask the
appropriate questions. In some cases we calm frantic callers to give them
reassurance. Simultaneous calls are commonplace so dispatchers are
trained to prioritize these calls and send officers as quickly as
possible.
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- Dispatchers are trained to use the in-house
computer system. This computer system is our link to Division of Motor
Vehicles (DMV), State and National for information that may be needed to
assist an officer on a particular call. Our computer system is also used
to record all motor vehicle stops, and event calls.
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