Dispatch Center
 
The Dispatch Center is staffed 24 hours a day, 7 days a week.
 
Dispatchers receive incoming phone calls for emergency and non-emergency situations where the Police, Fire, and First Aid are needed to respond.
 
Dispatch is responsible for the documentation of all emergency and non-emergency calls, radio transmissions, and relayed 9-1-1 calls from the Monmouth County Radio Room which pertain to Holmdel.  These, in turn, may need to be dispatched to the officers on patrol.
 
Other duties include:  keeping a constant update on the location and status of all officers on patrol, as well as dispatched Fire Department and First Aid Squads.  By use of phone and radio, dispatchers assist, and update officers of any and all changes in the status of a call.
 
All Holmdel Township dispatchers are extensively trained.  This training is also constantly updated as per new procedures and techniques.  In an emergency situation decision-making must be streamlined.  To be efficient, dispatchers are trained to ask the appropriate questions.  In some cases we calm frantic callers to give them reassurance.  Simultaneous calls are commonplace so dispatchers are trained to prioritize these calls and send officers as quickly as possible.  
 
Dispatchers are trained to use the in-house computer system.  This computer system is our link to Division of Motor Vehicles (DMV), State and National for information that may be needed to assist an officer on a particular call.  Our computer system is also used to record all motor vehicle stops, and event calls.